Thank you for choosing Sneeks and Heels as your go-to store for your shopping needs. We strive to provide you with the highest quality products and customer service. However, if you happen to receive a defective item in your order, we want to ensure that your shopping experience remains hassle-free.

Introducing our Free Returns Policy for Defective Products! We stand by the quality of our merchandise and want to make sure you're completely satisfied with your purchase. If you receive a defective product, simply follow these steps to initiate a return:

  1. Contact our dedicated customer service team within 14 days of receiving your order on our contact page.
  2. Provide our team with your order number, details about the defective item(s), and any relevant pictures or descriptions that illustrate the issue.
  3. Our customer service representative will guide you through the return process. We will either issue a prepaid return label for you to send the item back to us or arrange for a pickup, depending on your location.
  4. Once we receive the defective item, our team will thoroughly inspect it to confirm the issue. If found defective as described, we will gladly provide you with the option for a refund, replacement, or exchange.

Please note the following important details about our Free Returns Policy for Defective Products:

  • The item must be in its original condition and packaging upon return, unless otherwise directed by our customer service team.
  • We highly recommend that you retain your order confirmation and packaging slip for easy reference during the return process.
  • Refunds will be processed within 7 business days upon receiving the returned items.

At Sneeks and Heels, your satisfaction is our top priority. We are committed to ensuring that you have a seamless and enjoyable shopping experience. In the unlikely event that you receive a defective product, this policy is designed to provide you with a hassle-free solution.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We are here to help!

Thank you for choosing Sneeks and Heels. We truly appreciate your support.